Frequently Asked Questions
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📦 Ordering & Shipping
Q: How long will it take to receive my order?
A: Orders are shipped within 1–2 business days and delivered across India within 4–7 days.
Q: Do you ship across India?
A: Yes! We ship pan-India with trusted courier partners.
💳 Payment & Returns
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and wallets.
Q: Do you offer returns?
A: Yes, we offer easy returns for 7 days posts receiving the product. The return window closes post that. Also, some collections (bibs and mitten) are not returnable owing to hygiene issues.
Q: How to place a return request?
A: Orders can be returned using the RETURN option on the Top Menu of the Website. Click "Return" and you will be prompted to login using your email ID. Kindly enter your email ID and you will receive a One Time Password (OTP) on your email, using which you can easily login. Once logged in, you will be able to see a "Request Return" option near your order.
👶 Product Quality & Care
Q: Are your clothes safe for babies with sensitive skin?
A: Absolutely. Our clothing is made with soft, breathable cotton and is free from harmful chemicals.
Q: What sizes do you offer?
A: Most products are available for babies aged 0 to 24 months. Sizing details are listed on each product page.
Q: Are the clothes pre-washed?
A: No, we recommend washing all baby clothes before first use — just as a loving precaution.
🧼 Washing & Fabric Care
Q: How should I wash the clothes?
A: We recommend gentle machine wash or hand wash in mild detergent. Avoid bleach or strong chemicals.
💬 Contact & Support
Q: How can I reach you for help?
A: You can DM us on Instagram @jellybeanindia or email us at [support@jellybeanindia.com].